Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | N | X | K | H | Q | J | T | R | U | T | H | C | P | P |
| T | O | E | Q | A | E | I | S | O | L | U | T | I | O | N |
| A | C | N | L | I | W | L | E | V | S | Z | R | D | J | O |
| K | S | Q | T | B | H | G | I | B | H | U | T | Q | I | J |
| E | L | K | G | R | S | I | T | M | N | H | N | S | L | Z |
| O | Y | Z | Q | D | O | N | T | A | S | S | U | M | E | T |
| W | C | E | D | U | J | L | I | S | T | E | N | J | H | P |
| N | F | M | C | A | E | B | E | P | A | T | I | E | N | T |
| E | U | P | Z | O | G | S | H | M | D | S | E | Y | W | R |
| R | C | A | Z | I | N | Y | T | I | O | D | C | Z | N | M |
| S | X | T | S | H | R | T | P | I | G | T | D | P | V | F |
| H | T | H | T | D | H | E | A | W | O | S | I | U | M | C |
| I | W | Y | Q | K | F | X | Q | C | G | N | A | O | X | L |
| P | A | O | V | S | S | N | V | C | T | V | A | N | N | B |
| C | I | N | A | P | T | N | O | D | B | H | M | P | U | T |
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