Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | R | H | T | D | R | S | B | S | I | X | R | F | T |
| D | O | N | T | A | S | S | U | M | E | U | N | Q | N | Q |
| O | T | N | A | K | M | M | O | D | L | E | Y | E | M | E |
| N | C | A | T | C | P | I | T | L | T | U | I | O | N | P |
| T | Q | S | K | R | K | L | Z | S | U | T | I | R | L | J |
| P | E | K | G | E | O | E | I | A | A | T | H | X | G | E |
| A | I | Q | R | Y | O | L | Z | P | A | E | I | W | V | A |
| N | N | U | O | E | R | W | E | J | S | T | Z | O | H | U |
| I | F | E | W | C | M | B | N | M | X | N | Q | M | N | T |
| C | O | S | Y | O | M | P | U | E | O | Z | D | V | N | H |
| B | I | T | X | N | F | C | A | C | R | T | V | D | V | J |
| G | S | I | U | T | O | Q | S | T | A | S | I | I | U | U |
| P | O | O | J | A | Z | T | E | W | H | D | H | O | C | L |
| Y | D | N | V | C | J | Z | D | D | Z | Y | G | I | N | D |
| X | B | V | V | T | P | J | D | D | P | Z | Y | K | P | F |
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