Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | T | B | C | I | N | A | P | T | N | O | D | E | Q | U |
| E | O | A | S | K | Q | U | E | S | T | I | O | N | C | J |
| C | A | N | K | B | D | X | H | P | F | N | N | R | E | U |
| T | G | H | T | E | M | B | N | Z | L | O | T | X | E | Q |
| Z | T | J | T | R | O | Y | U | J | K | I | A | U | S | E |
| E | B | O | I | U | O | W | V | R | R | T | S | Q | J | E |
| M | Y | M | V | S | Z | L | N | B | Z | U | S | G | L | T |
| P | B | E | H | Q | I | I | E | E | H | L | U | I | E | X |
| A | K | G | C | S | V | P | R | M | R | O | M | D | A | T |
| T | R | X | T | O | A | M | K | D | O | S | E | Q | Z | J |
| H | O | E | C | T | N | A | D | P | B | T | H | U | H | T |
| Y | N | E | I | T | I | T | I | I | Y | W | I | I | W | B |
| H | X | E | W | R | B | E | A | Z | C | M | D | O | P | A |
| Q | N | A | A | C | L | N | T | C | T | V | B | E | N | Y |
| T | V | Y | J | C | U | U | F | Q | T | T | K | Q | N | S |
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