Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | Q | T | A | K | E | O | W | N | E | R | S | H | I | P |
| I | N | P | A | S | U | Y | V | U | K | G | C | B | L | G |
| K | J | O | M | A | K | A | E | M | P | A | T | H | Y | L |
| L | D | I | I | Y | D | Q | R | C | R | T | L | P | T | R |
| O | L | S | D | T | B | G | U | A | O | U | R | Y | Q | T |
| E | K | I | P | D | O | C | R | E | N | N | X | L | D | L |
| Z | N | G | R | G | J | M | I | B | S | W | T | R | E | Q |
| L | J | O | M | S | T | P | E | N | H | T | D | A | Y | Q |
| H | A | I | I | Y | S | P | M | L | A | B | I | H | C | I |
| L | T | K | B | T | A | M | I | S | O | P | N | O | W | T |
| M | G | C | S | T | U | S | X | D | O | R | T | F | N | H |
| P | Q | J | I | C | T | L | B | O | Z | N | T | N | R | K |
| C | R | E | Z | E | Q | D | O | X | J | A | Y | N | O | V |
| R | N | M | N | V | E | M | U | S | S | A | T | N | O | D |
| T | X | V | W | G | L | V | E | X | R | B | V | H | R | C |
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