Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | Z | N | Q | O | U | O | X | F | Z | Z | Z | M | E | I |
| D | O | N | T | A | S | S | U | M | E | I | T | B | T | A |
| Q | H | N | T | C | A | T | N | O | C | E | Y | E | Q | K |
| F | Z | Z | T | A | S | K | Q | U | E | S | T | I | O | N |
| C | S | P | B | R | D | O | X | X | A | M | P | S | A | V |
| L | I | Z | F | K | O | A | L | I | F | I | D | Y | T | I |
| S | N | E | T | S | I | L | K | U | N | L | V | X | L | S |
| T | N | E | I | T | A | P | E | B | T | E | I | N | J | X |
| K | X | D | J | T | E | H | L | M | F | I | Z | Q | Z | X |
| G | U | O | R | R | L | N | Z | Z | O | E | O | Y | Y | G |
| A | K | B | O | L | D | O | A | O | J | T | V | N | K | A |
| T | A | K | E | O | W | N | E | R | S | H | I | P | T | F |
| R | J | P | F | M | C | I | N | A | P | T | N | O | D | I |
| T | X | I | T | Y | R | T | K | W | R | I | O | F | N | R |
| N | O | K | E | M | P | A | T | H | Y | Z | U | A | K | N |
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