Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | C | O | L | E | Y |
| F | O | Q | M | K | I | B | P | D | Y | G | R | O | L | N |
| L | N | N | Y | B | Z | F | R | U | B | X | E | V | I | T |
| X | T | B | T | H | Y | Y | S | D | V | Z | L | O | M | A |
| Y | A | R | N | R | T | N | O | I | T | U | L | O | S | K |
| I | S | D | V | N | O | A | C | C | V | R | N | K | I | E |
| O | S | C | L | O | Z | L | P | B | C | Q | Q | W | Y | O |
| H | U | Z | Y | K | I | G | E | M | L | U | O | E | E | W |
| D | M | V | A | S | P | P | U | M | E | J | C | A | X | N |
| U | E | B | T | A | A | T | E | S | O | O | J | G | M | E |
| A | I | E | J | T | J | K | T | G | N | T | B | J | P | R |
| K | N | N | I | G | Z | I | E | T | D | Q | I | Q | V | S |
| K | U | E | V | Y | O | V | A | S | A | S | J | O | V | H |
| S | N | E | N | N | M | C | C | N | J | Q | Q | T | N | I |
| T | S | X | Y | V | T | W | T | U | Q | G | B | Q | S | P |
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