Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | E | Z | B | L | L | O | M | V | U | N | O | P | K | C |
| L | N | H | N | C | E | M | U | S | S | A | T | N | O | D |
| H | O | E | X | E | D | Y | O | U | M | T | K | N | E | O |
| B | I | Y | I | B | T | L | E | K | F | I | T | R | S | N |
| X | T | G | X | T | U | S | T | C | X | R | L | X | X | T |
| S | P | N | D | T | A | S | I | S | O | T | X | E | Q | P |
| S | G | S | I | F | O | P | V | L | Y | N | H | I | G | A |
| B | M | O | U | P | K | B | E | M | P | A | T | H | Y | N |
| E | N | Y | H | W | S | M | V | B | E | R | Z | A | G | I |
| R | W | Y | M | B | O | N | R | B | X | E | U | G | C | C |
| P | A | K | H | T | B | R | X | S | L | A | M | C | R | T |
| W | V | P | I | H | S | R | E | N | W | O | E | K | A | T |
| G | P | O | N | B | H | T | K | B | Y | B | K | N | H | U |
| C | N | K | O | W | E | D | C | F | L | S | L | B | W | A |
| A | L | N | N | O | I | T | S | E | U | Q | K | S | A | P |
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