Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | Q | I | O | X | Q | D | I | I | P | Y | Z | Q | F | C |
| N | P | O | G | T | E | M | U | S | S | A | T | N | O | D |
| T | Q | J | P | E | S | M | O | L | G | V | A | N | G | O |
| A | S | K | Q | U | E | S | T | I | O | N | T | E | A | N |
| K | U | J | E | K | R | E | O | T | D | R | U | L | J | T |
| E | M | P | A | T | H | Y | H | L | O | W | T | I | I | P |
| O | Y | O | A | F | M | B | B | L | U | Q | J | M | F | A |
| W | I | E | V | B | S | G | E | A | I | T | Q | S | Q | N |
| N | R | X | C | D | T | M | X | P | Y | S | I | I | Z | I |
| E | D | Z | W | O | O | N | T | B | A | L | T | O | O | C |
| R | X | R | G | T | N | L | Q | N | Z | T | I | E | N | F |
| S | O | Z | I | Y | Q | T | H | R | V | Y | I | H | N | A |
| H | C | O | T | W | Y | A | A | X | M | J | D | E | V | M |
| I | N | P | V | J | V | T | Y | C | O | E | P | G | N | O |
| P | B | W | K | J | T | T | F | F | T | U | R | O | W | T |
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