Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | P | P | L | S | T | L | Z | Q | C | S | C | D | R | I |
| P | N | I | D | F | A | W | S | R | V | G | S | N | N | T |
| T | X | E | H | Q | T | A | Q | I | U | T | B | O | Q | I |
| Z | N | H | I | S | M | I | L | E | Z | V | I | I | M | E |
| Z | K | E | J | T | R | Z | S | X | O | T | I | T | V | R |
| Y | E | J | T | F | A | E | N | J | O | V | X | S | V | F |
| B | M | Y | X | S | X | P | N | M | Q | S | K | E | S | P |
| T | U | Q | E | X | I | V | E | W | V | E | R | U | O | N |
| Z | S | L | U | C | X | L | M | B | O | L | C | Q | H | O |
| E | S | R | J | J | O | O | P | P | O | E | V | K | U | I |
| M | A | I | F | R | C | N | A | Z | Q | Y | K | S | R | T |
| B | T | S | T | J | Q | L | T | D | Z | Q | L | A | H | U |
| U | N | N | A | P | A | B | H | A | N | O | W | F | T | L |
| G | O | Y | P | G | T | Q | Y | H | C | E | L | U | E | O |
| C | D | O | N | T | P | A | N | I | C | T | H | V | T | S |
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