Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| R | R | J | K | E | L | W | H | E | G | V | Q | X | M | C |
| A | N | S | J | H | L | W | G | N | X | H | U | K | W | U |
| H | C | O | E | Y | E | C | O | N | T | A | C | T | B | N |
| G | A | S | I | Z | U | I | C | T | Y | G | D | Q | X | O |
| T | C | L | G | T | K | A | Q | S | R | B | U | F | P | I |
| K | I | Z | Z | N | O | I | T | U | L | O | S | Z | M | T |
| E | N | G | J | M | T | M | I | B | S | E | L | I | M | S |
| T | A | K | E | O | W | N | E | R | S | H | I | P | N | E |
| V | P | V | W | U | P | P | Z | L | I | S | T | E | N | U |
| Q | T | N | Z | S | A | M | A | L | O | Z | H | H | I | Q |
| Q | N | J | U | T | S | S | K | T | I | R | T | B | C | K |
| P | O | Z | I | O | V | G | L | N | X | L | T | D | G | S |
| M | D | E | M | P | A | T | H | Y | S | H | J | N | V | A |
| V | N | R | R | J | E | M | U | S | S | A | T | N | O | D |
| T | H | Q | K | U | J | U | F | R | V | S | J | K | T | C |
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