Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | V | Y | E | F | Q | Y | T | U | S | Y | O | G | A | A |
| T | N | U | R | V | F | F | N | L | K | H | F | T | Y | B |
| A | W | O | J | N | V | B | E | K | A | R | S | H | Q | E |
| K | S | M | I | L | E | L | I | D | O | W | T | Q | D | M |
| E | O | K | X | T | J | G | T | L | N | A | N | T | W | Q |
| O | L | Q | Q | G | O | H | A | S | P | Z | Y | M | F | L |
| W | U | U | D | U | R | M | P | M | D | K | X | L | M | O |
| N | T | X | O | M | E | Y | E | C | O | N | T | A | C | T |
| E | I | C | N | Z | Y | S | B | L | I | S | T | E | N | K |
| R | O | U | T | F | C | F | T | Q | O | D | B | Y | L | C |
| S | N | R | P | J | I | X | J | I | H | R | N | M | G | T |
| H | T | R | A | S | B | D | J | Y | O | N | T | A | Q | P |
| I | V | I | N | R | U | W | K | J | I | N | D | N | K | C |
| P | E | U | I | Y | E | M | U | S | S | A | T | N | O | D |
| O | P | U | C | W | I | K | W | W | S | W | N | M | Y | C |
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