Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | J | Z | A | D | O | N | T | P | A | N | I | C | Z | C |
| O | S | O | L | U | T | I | O | N | S | H | Z | O | O | T |
| H | B | X | H | A | N | N | D | B | B | H | G | N | Q | A |
| H | Y | Q | K | Z | R | U | P | F | O | U | T | U | S | K |
| F | R | I | L | Z | B | T | A | J | D | R | O | K | I | E |
| M | E | M | U | S | S | A | T | N | O | D | Q | J | Y | O |
| W | G | F | N | E | T | S | I | L | Z | U | L | E | F | W |
| T | N | E | I | T | A | P | E | B | E | F | C | R | M | N |
| W | J | Q | J | H | I | M | M | S | Y | O | G | P | C | E |
| R | H | B | K | N | O | X | T | J | N | V | I | H | M | R |
| P | O | R | R | T | T | I | X | T | V | O | I | P | T | S |
| C | G | Y | I | Q | O | O | A | E | H | M | A | F | M | H |
| K | K | O | E | N | U | C | U | C | Y | T | K | I | Q | I |
| E | N | G | F | G | T | O | V | L | H | Z | L | F | E | P |
| X | K | T | W | C | Q | Q | V | Y | T | E | W | D | M | U |
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