Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | B | P | P | R | D | Z | H | X | S | U | T | T |
| O | O | E | O | I | C | N | Z | R | B | U | D | C | N | N |
| Q | N | N | F | H | T | E | F | N | B | W | A | E | O | V |
| E | T | O | T | S | K | T | M | U | T | T | I | I | G | T |
| A | A | X | C | R | H | S | W | P | N | T | T | U | S | Q |
| R | S | M | P | E | O | I | S | O | A | S | L | O | M | Q |
| V | S | X | I | N | N | L | C | P | E | T | L | U | I | R |
| A | U | W | T | W | W | E | E | U | T | U | H | X | L | L |
| K | M | K | P | O | Y | B | Q | M | T | M | B | Y | E | E |
| H | E | E | S | E | U | K | V | I | O | E | I | B | R | F |
| J | G | J | N | K | S | N | O | A | W | T | O | M | F | R |
| Z | B | K | H | A | V | N | A | T | U | U | I | K | A | C |
| T | Q | J | P | T | J | C | G | G | M | U | M | O | L | A |
| Q | C | I | N | A | P | T | N | O | D | H | Q | V | N | Y |
| H | V | X | L | H | J | U | Z | R | P | B | A | B | Y | I |
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