Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | P | I | H | S | R | E | N | W | O | E | K | A | T |
| R | N | A | F | B | M | C | W | K | E | Y | L | M | S | G |
| Y | V | O | A | B | I | I | X | B | E | M | G | L | K | N |
| I | J | C | I | O | L | J | R | C | M | W | Z | C | Q | W |
| D | Y | A | T | T | E | H | O | E | K | J | F | L | U | L |
| A | D | S | H | J | O | N | M | E | F | D | Z | A | E | C |
| V | W | F | W | F | T | M | M | B | O | C | Z | Z | S | I |
| F | Y | H | T | A | P | M | E | N | Q | K | H | R | T | N |
| X | Z | L | C | M | R | P | D | L | I | Z | R | F | I | A |
| C | W | T | Z | V | A | U | I | Z | O | J | J | S | O | P |
| G | Q | V | R | T | C | S | H | G | W | R | M | Y | N | T |
| H | K | Q | I | W | T | G | T | E | O | X | T | E | E | N |
| H | C | E | L | E | V | J | Y | D | Q | D | N | N | A | O |
| P | N | Z | N | S | E | M | U | S | S | A | T | N | O | D |
| T | H | I | Z | Z | X | S | O | L | U | T | I | O | N | C |
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