Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | R | I | B | N | G | Z | K | A | Y | R | L | V | F | T |
| D | O | N | T | A | S | S | U | M | E | D | E | R | N | X |
| O | X | N | Q | Q | E | O | P | D | E | L | W | E | C | X |
| N | A | H | T | F | X | A | I | V | I | A | I | M | T | G |
| T | S | G | I | R | C | K | H | M | H | T | I | P | C | U |
| P | K | O | Z | H | O | H | S | V | A | O | D | A | A | J |
| A | Q | Q | L | O | U | L | R | P | C | Q | L | T | T | M |
| N | U | W | I | U | Y | F | E | Z | E | D | P | H | N | E |
| I | E | L | S | S | T | B | N | M | W | C | A | Y | O | F |
| C | S | R | T | K | M | I | W | E | O | E | R | I | C | Z |
| V | T | O | E | G | M | Q | O | M | I | T | H | H | E | V |
| M | I | E | N | F | V | J | E | N | R | Q | I | Z | Y | H |
| J | O | T | X | S | A | S | K | T | L | E | S | O | E | D |
| V | N | H | Z | G | S | M | A | C | I | O | O | Z | N | Y |
| V | Z | Y | V | J | P | Y | T | Y | A | N | C | M | S | L |
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