Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | D | E | A | Q | C | K | E | T | B | K | Y | I | D | R |
| P | N | I | R | G | P | L | X | O | S | H | N | X | N | D |
| I | I | E | C | A | I | J | U | Y | T | I | O | O | L | Q |
| R | L | H | I | M | J | K | L | A | S | Z | I | A | W | U |
| T | U | G | S | T | W | S | P | F | C | T | T | F | J | R |
| N | C | N | O | R | A | M | G | C | O | P | S | H | L | L |
| O | U | A | T | F | E | P | I | M | Q | B | E | X | K | K |
| I | E | T | T | C | W | N | E | N | V | E | U | X | U | X |
| T | C | H | W | N | A | L | W | B | R | V | Q | F | Z | S |
| U | E | X | F | P | O | L | I | O | U | U | K | F | F | L |
| L | O | I | T | R | T | C | R | S | E | P | S | I | A | M |
| O | U | N | T | I | W | D | E | B | T | K | A | T | G | T |
| S | O | N | N | E | F | K | W | Y | C | E | A | B | T | P |
| D | O | N | T | A | S | S | U | M | E | E | N | T | G | G |
| C | N | J | U | S | S | C | R | O | J | X | W | T | L | H |
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