Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| L | H | M | A | W | T | V | I | Z | Q | F | E | N | R | C |
| T | D | T | S | X | E | M | U | S | S | A | T | N | O | D |
| A | S | K | Q | U | E | S | T | I | O | N | B | N | G | O |
| K | Y | Q | K | H | G | C | T | H | A | O | T | L | X | N |
| E | Y | E | C | O | N | T | A | C | T | R | G | W | C | T |
| O | S | P | Y | Q | R | X | T | X | O | E | R | D | I | P |
| W | P | T | L | K | Z | P | B | L | D | B | N | X | D | A |
| N | Y | H | T | A | P | M | E | I | T | T | O | B | Z | N |
| E | J | D | X | A | I | M | P | S | H | M | I | N | G | I |
| R | S | G | Y | F | O | F | A | T | M | K | T | K | P | C |
| S | B | I | I | T | F | L | T | E | G | I | U | U | I | B |
| H | Y | F | I | J | U | R | I | N | N | O | L | H | T | O |
| I | U | O | J | R | N | N | E | M | Y | Z | O | E | D | F |
| P | N | S | Y | Y | P | T | N | I | F | L | S | X | Z | R |
| D | A | H | I | O | W | A | T | B | T | T | C | T | W | Y |
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