Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | T | E | M | G | O | K | M | D | S | Y | L | Y | B | C |
| L | Y | J | N | S | E | M | U | S | S | A | T | N | O | D |
| R | W | H | Z | E | F | L | O | L | M | Z | U | N | D | O |
| C | K | T | T | Z | T | B | B | J | E | Z | T | C | N | N |
| J | X | T | D | A | Z | S | N | Y | J | R | S | O | W | T |
| H | J | S | F | Z | P | C | I | N | O | U | I | I | C | P |
| C | E | M | T | I | M | M | W | L | H | T | J | A | M | A |
| T | N | E | I | T | A | P | E | B | S | W | T | N | D | N |
| E | U | F | K | B | W | M | N | E | H | N | O | L | I | I |
| N | D | U | N | X | O | H | U | Z | O | I | E | O | R | C |
| S | E | R | F | T | G | Q | X | C | T | P | L | W | V | A |
| T | E | W | I | X | K | X | E | U | A | F | I | R | I | F |
| Y | B | O | N | S | Z | Y | L | C | B | T | M | P | O | V |
| R | N | T | A | K | E | O | W | N | E | R | S | H | I | P |
| A | I | Q | Q | N | S | J | R | G | T | Q | O | C | V | C |
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