Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| K | P | I | H | S | R | E | N | W | O | E | K | A | T | C |
| W | N | O | I | T | U | L | O | S | Y | U | S | U | O | Z |
| V | K | Y | H | T | A | P | M | E | M | K | K | N | Y | V |
| F | V | H | C | P | W | D | C | S | Q | I | T | G | O | E |
| W | Y | K | I | U | S | O | E | U | D | R | L | N | Y | N |
| N | Y | Q | S | M | N | K | E | M | O | W | P | E | W | N |
| I | N | B | S | T | B | S | B | L | N | E | D | D | T | D |
| G | T | H | A | B | T | N | E | I | T | C | O | Y | R | U |
| M | A | C | I | I | B | M | P | S | A | Y | N | T | X | R |
| U | T | X | O | A | O | W | A | T | S | L | T | R | S | X |
| P | A | N | D | T | V | I | T | E | S | M | P | B | Q | U |
| H | G | C | I | G | B | U | I | N | U | O | A | M | Z | J |
| R | M | O | B | L | O | M | E | F | M | O | N | V | Z | X |
| W | N | V | R | G | C | N | N | X | E | G | I | E | Z | K |
| K | W | C | B | R | E | Y | T | Q | O | O | C | I | H | C |
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