Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | A | O | K | P | N |
| A | O | D | N | V | C | O | O | M | P | G | V | E | I | R |
| H | N | N | T | O | N | A | Y | C | P | I | J | M | H | Z |
| I | T | Y | T | Y | I | A | T | K | E | L | I | M | S | N |
| A | A | K | E | R | F | T | J | N | S | U | H | N | R | O |
| I | S | S | O | U | O | E | S | B | O | K | U | H | E | I |
| J | S | V | X | I | O | L | B | E | B | C | L | H | N | T |
| B | U | P | H | C | I | B | E | R | U | E | E | A | W | U |
| P | M | Z | V | S | G | M | P | M | Z | Q | U | Y | O | L |
| P | E | J | T | B | P | O | A | V | O | S | K | J | E | O |
| R | D | E | I | A | H | D | T | N | G | T | G | S | K | S |
| X | N | F | T | X | M | U | I | B | V | U | I | P | A | Z |
| M | H | H | W | N | D | S | E | S | L | F | C | O | T | G |
| K | Y | I | Q | D | K | S | N | E | C | E | F | D | N | L |
| H | M | K | V | I | G | D | T | A | L | I | C | V | W | J |
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