Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | U | W | A | T | C | I | N | A | P | T | N | O | D | C |
| P | N | C | N | K | C | F | M | Z | V | S | Y | T | O | J |
| W | I | E | R | O | U | A | E | T | C | D | H | N | N | K |
| H | L | H | I | U | I | F | T | C | A | U | T | J | T | D |
| D | Y | W | S | T | I | T | Q | N | I | R | A | U | A | L |
| H | N | Q | M | R | A | Y | U | S | O | S | P | N | S | G |
| C | W | I | I | E | E | P | V | L | V | C | M | V | S | S |
| N | O | H | L | X | L | N | E | U | O | W | E | Q | U | D |
| V | Y | E | E | L | G | M | W | B | K | S | X | Y | M | Q |
| R | T | U | E | U | O | J | N | O | C | T | S | L | E | C |
| V | S | X | C | T | G | I | U | I | E | O | F | X | P | J |
| J | T | I | I | L | P | L | V | C | V | K | R | M | T | Z |
| O | N | O | I | T | S | E | U | Q | K | S | A | Z | V | P |
| Q | N | X | H | H | Q | N | A | O | Q | N | Z | T | Q | P |
| V | D | E | F | S | C | L | I | S | T | E | N | K | E | O |
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