Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | I | H | S | R | E | N | W | O | E | K | A | T | U | N |
| T | Z | H | B | O | X | V | C | Y | T | S | Z | P | N | W |
| S | Y | H | T | A | P | M | E | N | K | S | M | O | E | M |
| L | C | J | Q | S | J | C | I | Q | H | Y | I | I | D | N |
| M | U | F | A | F | O | R | U | M | H | T | O | K | L | Z |
| Z | Y | V | Q | N | L | E | T | C | O | E | X | Q | O | E |
| E | C | P | T | B | S | B | I | M | Q | Z | Q | V | N | U |
| F | Q | A | R | T | J | N | E | P | D | F | P | O | P | J |
| U | C | E | I | Y | A | L | S | P | X | K | I | R | D | B |
| T | S | O | N | P | O | L | I | X | A | T | M | N | P | D |
| A | N | P | T | R | M | W | I | S | U | T | D | H | L | A |
| V | B | N | T | K | Q | V | U | L | T | I | I | P | T | L |
| B | O | N | O | C | M | F | O | L | A | E | J | E | N | H |
| D | O | N | T | A | S | S | U | M | E | F | N | S | N | E |
| C | V | V | F | U | W | O | E | X | P | I | V | M | Y | T |
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