Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | J | A | E | N | O | I | T | U | L | O | S | F | M |
| I | N | L | N | S | S | N | Y | N | S | E | X | W | N | T |
| L | N | E | P | A | T | G | H | Z | W | O | L | O | X | P |
| K | N | V | I | Y | K | C | T | H | B | G | I | I | G | I |
| G | V | E | H | T | R | Y | A | O | M | T | I | U | M | H |
| S | E | L | T | Y | A | W | P | T | O | Y | V | N | G | S |
| Y | M | H | N | S | L | P | M | M | N | L | G | T | N | R |
| Y | U | G | R | O | I | J | E | B | E | O | E | W | O | E |
| Y | S | Z | W | L | Q | L | Z | B | R | W | C | L | M | N |
| L | S | L | C | M | O | T | D | D | Y | H | O | E | V | W |
| E | A | R | Z | R | L | W | U | P | M | D | O | V | Y | O |
| V | T | B | T | C | O | C | N | Z | D | K | M | C | Z | E |
| K | N | N | Z | C | R | V | N | U | T | Y | L | Z | H | K |
| I | O | N | K | N | O | I | T | S | E | U | Q | K | S | A |
| C | D | O | N | T | P | A | N | I | C | V | W | R | B | T |
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