Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | K | C | A | A | S | O | L | U | T | I | O | N | P | T |
| Q | N | N | R | J | A | V | D | C | Z | T | P | I | N | K |
| Q | H | O | C | M | T | B | E | G | N | R | H | E | M | U |
| B | Z | I | I | T | H | E | L | I | M | S | I | D | V | Y |
| H | D | T | Q | T | U | K | R | O | R | T | H | L | C | T |
| V | O | S | M | O | O | T | P | E | A | U | W | M | C | C |
| V | B | E | G | X | R | M | N | P | C | U | L | A | L | I |
| R | X | U | Q | B | T | W | E | M | P | A | T | H | Y | N |
| W | I | Q | H | O | O | B | V | L | W | N | R | W | V | A |
| B | J | K | S | E | J | B | I | H | O | E | I | W | B | P |
| P | E | S | K | J | X | S | E | C | X | R | Q | E | S | T |
| I | A | A | N | B | T | N | E | X | D | Z | T | J | U | N |
| F | T | W | Q | E | Q | Y | B | L | R | D | N | N | R | O |
| I | W | R | N | Q | E | M | U | S | S | A | T | N | O | D |
| O | H | Z | J | I | O | Y | H | R | J | H | V | J | X | C |
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