Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| H | K | U | E | I | N | Z | L | P | J | E | T | Z | W | C |
| K | Q | U | Y | A | E | M | U | S | S | A | T | N | O | D |
| A | E | T | H | P | H | C | I | N | A | P | T | N | O | D |
| E | L | L | T | O | D | A | N | E | Q | D | T | T | R | A |
| H | E | D | A | E | U | R | P | D | P | R | M | H | X | S |
| W | Y | S | P | O | R | T | Q | S | O | L | O | J | W | K |
| H | V | O | M | N | F | B | U | L | I | S | T | E | N | Q |
| T | A | K | E | O | W | N | E | R | S | H | I | P | B | U |
| P | X | C | V | N | J | M | R | P | A | M | B | L | A | E |
| K | Z | P | Z | B | O | S | U | X | A | X | I | V | A | S |
| A | Q | F | H | T | G | W | A | A | R | T | E | L | V | T |
| Q | W | K | I | J | N | Q | G | X | B | X | I | Q | E | I |
| N | K | O | U | Y | Y | P | M | L | F | J | I | E | E | O |
| G | N | T | E | Y | E | C | O | N | T | A | C | T | N | N |
| U | J | V | P | S | O | L | U | T | I | O | N | O | Q | T |
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