Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | X | I | P | S | P | K | T | B | O | P | E | H | A | Y |
| H | N | I | Z | O | E | F | N | K | I | D | W | E | Y | P |
| D | B | O | U | L | U | C | E | R | Q | H | S | H | K | S |
| H | N | M | I | U | P | L | I | F | E | U | T | Y | N | Y |
| V | O | R | T | T | A | W | T | C | S | A | X | E | L | O |
| M | I | X | C | I | O | H | A | A | P | P | T | W | E | I |
| J | T | R | A | O | X | M | P | M | W | S | O | Z | M | Z |
| U | S | Q | T | N | Z | M | E | Q | I | R | M | L | U | W |
| F | E | F | N | R | R | L | B | L | J | E | Q | V | S | S |
| R | U | N | O | Q | E | R | O | U | O | V | C | R | S | F |
| Y | Q | C | C | N | T | L | S | L | J | R | E | L | A | Z |
| C | K | X | E | B | V | X | I | E | T | I | T | S | T | J |
| W | S | Z | Y | G | X | Y | I | M | U | T | H | N | N | R |
| T | A | K | E | O | W | N | E | R | S | H | I | P | O | I |
| F | N | H | I | U | C | I | N | A | P | T | N | O | D | C |
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