Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
C | D | P | I | H | S | R | E | N | W | O | E | K | A | T |
Y | O | R | Z | D | M | C | L | S | W | Y | E | S | N | D |
B | N | N | M | P | I | Y | S | I | E | Z | K | E | D | H |
A | T | Z | T | L | L | M | H | C | P | Q | I | T | C | I |
Q | A | H | R | R | E | Y | O | O | U | T | M | W | I | H |
P | S | E | R | U | O | N | E | E | A | C | P | I | N | D |
D | S | B | U | M | T | L | S | P | W | H | K | R | A | P |
O | U | C | H | A | I | T | E | O | L | K | I | R | P | R |
O | M | D | C | S | I | B | M | M | L | M | E | C | T | Z |
P | E | T | T | O | M | K | P | P | O | U | Q | E | N | N |
R | L | E | N | P | I | H | A | U | D | T | T | K | O | N |
P | N | P | K | E | P | I | T | V | A | A | I | I | D | L |
R | J | E | D | Q | H | M | H | M | R | P | J | O | O | N |
Y | W | K | K | L | B | D | Y | C | S | S | Q | S | N | N |
I | Z | P | K | M | M | R | U | K | I | P | G | M | L | X |
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