Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| N | O | I | T | S | E | U | Q | K | S | A | M | E | T | L |
| S | Y | U | L | M | M | I | M | O | A | J | R | C | N | A |
| E | B | H | R | Z | M | K | L | F | X | P | A | O | R | K |
| T | N | O | T | R | M | U | M | D | E | T | I | W | Q | B |
| Q | G | E | H | A | T | C | O | V | N | T | V | K | Y | E |
| C | L | S | T | I | P | O | J | O | O | E | P | W | L | P |
| I | D | H | O | S | T | M | C | M | Y | L | W | L | N | A |
| N | T | N | R | Z | I | E | E | R | J | I | D | D | G | T |
| A | O | U | H | O | Y | L | V | L | Y | M | S | R | O | I |
| P | T | A | K | E | O | W | N | E | R | S | H | I | P | E |
| T | F | K | D | R | M | S | R | D | R | S | F | J | T | N |
| N | F | J | T | E | S | V | U | D | X | V | F | G | E | T |
| O | V | N | B | R | R | O | Q | D | L | A | Y | U | W | A |
| D | O | N | T | A | S | S | U | M | E | D | D | Z | I | R |
| C | F | M | B | Z | B | R | Q | C | H | R | E | T | G | T |
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