Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | I | I | Z | S | P | Z | T | R | E | O | O | X | O | Q |
| H | Y | Q | S | M | F | E | N | F | R | L | K | I | N | S |
| C | Z | Y | O | V | D | C | E | I | O | C | I | O | F | T |
| C | H | L | G | I | N | G | I | V | I | Z | I | M | A | R |
| H | U | I | F | O | P | I | T | N | C | T | R | K | S | Z |
| G | E | S | Y | A | V | Y | A | J | O | W | E | L | K | F |
| S | M | T | C | E | L | P | P | M | I | O | Y | N | Q | F |
| I | U | E | C | O | T | M | E | C | W | Y | E | O | U | Q |
| M | S | N | D | N | P | L | B | N | V | M | C | I | E | O |
| F | S | X | O | D | O | I | E | A | P | A | O | T | S | T |
| T | A | D | M | R | U | R | D | A | D | E | N | U | T | P |
| N | T | C | T | J | S | E | T | T | T | U | T | L | I | L |
| V | N | N | M | H | T | H | Q | U | O | U | A | O | O | T |
| C | O | Y | I | H | Y | P | R | M | E | F | C | S | N | R |
| C | D | P | I | N | Z | B | O | R | C | Q | T | G | G | Y |
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