Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| U | O | O | A | K | V | G | X | Q | N | T | R | D | E | T |
| Z | N | T | E | A | N | Q | O | G | Z | X | W | L | A | F |
| K | W | O | H | C | N | W | F | P | T | N | H | K | S | A |
| R | W | H | I | T | N | E | I | T | A | P | E | B | K | N |
| D | F | G | L | T | C | S | F | G | T | O | M | A | Q | J |
| K | E | P | C | Y | O | A | Z | B | W | V | P | N | U | C |
| B | N | L | E | H | J | M | T | N | N | C | A | Q | E | I |
| U | U | O | I | X | F | D | E | N | B | H | T | A | S | N |
| G | I | A | I | M | C | R | B | L | O | U | H | T | T | A |
| R | R | P | S | T | S | N | I | B | O | C | Y | P | I | P |
| B | Q | R | U | H | U | S | M | L | R | R | E | I | O | T |
| O | S | W | I | W | T | L | P | G | T | L | T | Y | N | N |
| Z | Z | P | U | E | S | S | O | J | E | R | Q | N | E | O |
| Z | G | S | N | Q | E | M | U | S | S | A | T | N | O | D |
| E | L | M | M | N | Q | K | A | M | T | J | H | E | V | C |
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