Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | R | S | E | Z | O |
| I | O | U | T | U | O | N | Y | A | E | Y | B | V | X | N |
| T | N | N | A | S | K | E | H | B | Z | V | D | K | K | G |
| D | T | M | T | E | R | T | T | O | K | S | Y | G | V | I |
| M | A | Q | N | R | B | S | A | A | D | E | G | C | G | P |
| W | S | T | V | O | O | I | P | J | K | X | I | W | K | C |
| V | S | B | C | L | I | L | M | B | H | P | Q | N | V | N |
| A | U | P | K | A | N | T | E | I | U | W | M | O | Z | I |
| C | M | B | I | C | T | P | S | M | U | G | F | I | S | U |
| P | E | S | W | S | A | N | U | E | O | H | Z | T | W | C |
| V | E | V | I | T | B | K | O | Q | U | T | O | U | Z | T |
| A | Y | L | I | F | M | X | X | C | K | Q | I | L | O | G |
| P | K | E | I | U | L | Q | M | K | E | Z | K | O | E | Y |
| H | N | O | Y | M | Y | J | R | Q | Q | Y | E | S | N | B |
| T | Q | P | I | H | S | R | E | N | W | O | E | K | A | T |
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