Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Y | T | F | L | K | W | B | R | V | G | V | G | J | B | V |
| L | N | K | U | T | K | D | U | W | Y | T | E | R | X | C |
| J | T | O | T | A | G | U | H | Q | Y | E | S | O | X | R |
| E | G | A | I | C | V | C | Z | D | N | D | A | S | N | B |
| H | C | S | K | T | T | C | A | T | N | O | C | E | Y | E |
| W | I | K | T | E | O | S | C | U | F | Y | T | W | J | M |
| W | N | Q | E | N | O | M | O | I | P | S | L | R | M | P |
| R | A | U | U | D | E | W | E | L | I | B | C | S | T | A |
| H | P | E | F | U | N | I | N | L | U | T | M | F | S | T |
| G | T | S | M | I | L | E | T | E | O | T | F | M | L | H |
| P | N | T | U | N | A | E | O | A | R | R | I | F | M | Y |
| V | O | I | O | C | M | P | D | F | P | S | T | O | M | N |
| R | D | O | N | T | A | S | S | U | M | E | H | N | N | L |
| W | F | N | T | I | L | N | B | O | V | W | B | I | O | F |
| Q | X | B | Q | K | X | I | X | O | G | Y | R | H | P | C |
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