Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | E | Y | E | C | O | N | T | A | C | T | S | K | T |
| D | O | N | T | A | S | S | U | M | E | O | B | F | N | O |
| O | P | N | H | W | Y | Y | H | T | A | P | M | E | C | W |
| N | F | O | T | J | X | P | M | Y | Y | X | I | J | O | H |
| T | R | R | E | R | R | C | A | Q | T | T | Z | N | G | D |
| P | C | I | T | L | O | K | P | S | A | F | M | P | D | G |
| A | N | E | T | S | I | L | V | P | F | Q | U | O | M | L |
| N | W | P | I | H | S | R | E | N | W | O | E | K | A | T |
| I | I | X | O | M | H | B | B | M | D | J | J | V | W | W |
| C | W | W | I | S | U | C | R | F | O | E | X | V | U | H |
| M | K | L | H | T | R | G | O | Z | Y | T | P | B | L | G |
| W | E | O | A | S | K | Q | U | E | S | T | I | O | N | Y |
| H | R | N | R | U | U | N | O | I | T | U | L | O | S | J |
| L | K | I | D | U | I | R | A | S | V | P | F | T | N | Z |
| L | V | W | I | K | N | W | K | K | W | A | A | H | V | S |
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