Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| A | O | W | W | T | V | I | W | A | I | Q | W | R | M | M |
| E | Y | E | C | O | N | T | A | C | T | J | P | Y | N | G |
| V | P | M | T | Z | Q | U | D | N | W | D | O | O | A | F |
| V | R | I | D | W | R | D | O | R | O | M | I | Y | F | J |
| S | T | G | H | T | W | I | H | W | A | T | V | S | V | L |
| N | E | J | N | S | T | U | B | Z | O | G | J | Z | J | O |
| D | M | P | A | U | R | B | P | M | F | S | J | M | L | O |
| G | U | Q | L | A | Y | E | E | M | P | A | T | H | Y | Y |
| V | S | O | D | M | F | L | N | P | Z | Z | G | H | U | J |
| U | S | C | S | B | O | N | E | W | A | V | B | X | X | W |
| D | A | E | O | R | T | B | D | L | O | T | A | Y | J | P |
| N | T | A | T | A | V | Z | L | C | I | E | I | L | M | U |
| L | N | N | N | E | T | S | I | L | K | M | K | E | K | B |
| V | O | N | O | I | T | S | E | U | Q | K | S | A | N | R |
| C | D | O | N | T | P | A | N | I | C | W | V | Q | T | T |
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