Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| X | F | J | H | U | Z | H | M | N | D | D | E | J | K | C |
| D | B | F | W | H | U | X | J | N | Q | J | K | C | O | P |
| E | V | X | E | T | Z | C | V | E | U | I | D | N | I | N |
| X | S | E | Y | E | C | O | N | T | A | C | T | H | B | F |
| V | G | O | A | O | Q | S | I | S | V | R | S | E | S | S |
| C | Y | Q | R | Z | Z | I | P | I | O | R | P | M | O | I |
| Y | I | U | G | D | L | K | Y | L | E | A | N | U | L | O |
| U | Y | H | T | A | P | M | E | N | T | U | G | S | U | J |
| Z | L | O | J | F | U | M | W | I | E | K | P | S | T | Z |
| C | A | F | O | H | O | O | E | M | L | S | M | A | I | N |
| E | M | R | A | T | E | N | Y | P | I | G | T | T | O | H |
| V | C | Y | I | K | T | X | P | W | M | U | X | N | N | B |
| P | H | O | A | S | K | Q | U | E | S | T | I | O | N | T |
| M | N | T | I | C | I | N | A | P | T | N | O | D | R | J |
| H | F | H | O | F | D | C | B | S | C | V | T | W | F | G |
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