Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | N | Q | A | S | R |
| A | O | J | Z | X | S | M | R | Q | R | I | L | P | D | T |
| G | N | N | N | O | I | T | S | E | U | Q | K | S | A | S |
| X | T | L | T | N | K | P | R | P | B | J | F | K | K | G |
| N | A | C | J | R | Y | H | T | A | P | M | E | E | C | T |
| G | S | Y | Z | A | O | A | H | O | C | O | B | M | N | C |
| C | S | B | R | R | P | L | U | B | W | K | W | R | O | A |
| U | U | C | W | I | I | K | E | N | O | E | T | G | I | T |
| S | M | M | H | S | J | P | E | M | A | C | V | I | T | N |
| S | E | F | T | W | A | R | S | H | O | W | K | M | U | O |
| W | G | E | W | T | S | M | I | L | E | T | T | D | L | C |
| S | N | D | I | H | T | G | C | T | F | Q | I | W | O | E |
| H | H | E | I | S | C | R | H | Z | N | E | U | O | S | Y |
| Q | N | P | L | X | R | H | L | Y | M | N | J | Y | N | E |
| T | R | Y | J | A | J | U | P | C | R | N | G | X | Q | Z |
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