Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| B | Z | X | W | A | H | L | T | S | O | O | C | C | B | V |
| Q | N | H | Y | Q | J | Y | N | Z | W | H | L | F | Y | V |
| C | U | O | H | C | X | B | E | H | G | S | K | H | A | T |
| V | N | J | I | F | E | H | I | L | P | S | T | S | R | K |
| T | P | O | J | T | X | Q | T | D | P | A | T | O | X | E |
| F | C | I | I | T | O | U | A | H | P | H | E | L | E | O |
| O | P | A | T | T | F | M | P | M | Y | H | I | U | M | O |
| B | J | R | T | Z | S | T | E | Q | X | S | G | T | U | Q |
| O | V | L | C | N | E | E | B | L | T | D | S | I | S | J |
| Z | G | P | E | K | O | C | U | E | O | N | D | O | S | K |
| F | W | D | L | E | R | C | N | Q | K | R | G | N | A | W |
| H | S | H | I | J | D | B | E | F | K | G | T | P | T | Q |
| G | J | V | M | L | E | F | W | Y | J | S | V | N | N | K |
| P | I | H | S | R | E | N | W | O | E | K | A | T | O | T |
| W | L | F | N | V | C | I | N | A | P | T | N | O | D | C |
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