Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | G | T | T | K | N | G | V | H | B | A | T | U | U | L |
| D | O | N | T | A | S | S | U | M | E | A | C | T | J | T |
| O | F | N | K | T | H | U | U | U | M | R | A | O | Y | Q |
| N | X | R | T | H | N | N | X | P | F | K | T | X | Y | O |
| T | G | Z | A | R | O | E | F | C | E | K | N | T | Q | H |
| P | E | R | S | Z | O | A | I | O | K | A | O | X | B | W |
| A | S | E | K | O | A | L | W | T | X | R | C | L | R | R |
| N | X | O | Q | N | L | N | E | N | A | J | E | A | S | B |
| I | W | P | U | X | E | U | D | M | D | P | Y | O | L | Q |
| C | Y | J | E | R | E | M | T | H | O | S | E | G | I | A |
| U | R | P | S | T | N | Y | P | I | F | T | M | B | S | B |
| S | P | H | T | M | B | T | E | A | O | F | I | Q | T | B |
| F | I | Z | I | S | I | G | D | R | T | N | N | O | E | E |
| P | I | V | O | C | F | L | W | I | I | H | Q | C | N | E |
| C | O | R | N | Y | H | Z | E | N | Z | H | Y | K | A | Z |
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