Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | O | N | T | P | A | N | I | C | F | E | K | W | A |
| G | O | U | S | L | M | J | A | A | X | S | R | G | K | Z |
| P | N | N | X | S | U | S | X | E | B | C | I | V | I | T |
| Z | T | Z | T | N | O | I | T | S | E | U | Q | K | S | A |
| R | A | H | N | R | M | S | O | M | F | Q | U | L | R | K |
| C | S | O | Q | Z | O | L | A | Y | H | T | A | P | M | E |
| U | S | D | Z | U | U | L | V | B | G | A | O | G | Y | O |
| W | U | M | K | T | I | I | E | N | Q | R | Y | E | U | W |
| P | M | O | I | S | M | P | G | M | U | D | C | L | Q | N |
| W | E | O | T | L | A | T | N | B | O | O | Q | M | I | E |
| D | N | E | A | T | E | P | B | W | N | T | L | D | L | R |
| F | N | V | I | B | Q | B | T | T | F | D | I | D | H | S |
| C | Q | E | T | Q | V | V | A | D | T | U | E | O | X | H |
| Z | N | M | U | B | F | C | C | N | K | M | I | C | N | I |
| T | Q | H | R | X | T | Z | C | Q | F | Z | Z | S | G | P |
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