Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| W | C | A | N | K | J | P | D | C | G | C | F | X | A | C |
| P | Y | W | N | O | E | M | U | S | S | A | T | N | O | D |
| D | C | H | I | E | I | O | A | O | W | S | N | N | T | O |
| G | D | N | T | E | T | T | F | K | A | G | T | D | A | N |
| O | R | L | W | A | E | S | U | Z | M | R | L | S | K | T |
| F | H | Z | J | T | P | R | I | L | O | B | K | M | E | P |
| X | L | P | H | W | M | M | F | L | O | Q | H | Y | O | A |
| T | N | E | I | T | A | P | E | B | U | S | E | U | W | N |
| G | S | P | Q | Y | G | M | E | E | W | C | E | K | N | I |
| Q | P | M | X | Z | O | J | S | T | O | D | Q | I | E | C |
| P | F | A | D | T | B | T | T | N | X | M | H | H | R | V |
| W | N | Q | I | E | I | G | T | T | E | L | I | M | S | H |
| F | Z | O | K | O | M | A | H | B | A | L | N | N | H | R |
| S | N | F | N | B | C | L | K | V | R | L | B | Y | I | T |
| P | B | H | L | T | C | G | X | G | M | G | U | U | P | X |
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