Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| J | G | C | K | W | V | F | L | O | A | E | F | Q | W | C |
| L | Y | V | N | E | E | M | U | S | S | A | T | N | O | D |
| Z | H | H | M | E | C | S | T | M | D | P | R | N | C | O |
| N | U | I | T | Y | T | C | V | Y | J | Y | T | B | H | N |
| I | B | J | Z | A | U | S | N | O | M | R | K | N | B | T |
| J | C | Z | P | O | P | O | I | M | O | I | O | Z | T | P |
| U | Q | N | F | E | I | M | S | L | A | I | T | C | D | A |
| T | N | E | I | T | A | P | E | B | T | N | A | D | G | N |
| N | K | R | U | J | F | M | B | S | V | T | O | N | H | I |
| Z | T | L | Q | N | O | V | E | J | N | Z | X | F | S | C |
| T | O | M | D | T | U | U | H | O | O | E | S | Q | C | X |
| S | F | O | I | B | Q | C | C | G | R | L | C | D | S | X |
| K | Y | O | K | K | Y | E | R | F | C | I | B | Y | Z | A |
| J | N | X | S | Z | Y | T | N | K | D | M | K | B | C | A |
| M | T | A | K | E | O | W | N | E | R | S | H | I | P | T |
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