Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | Z | K | J | H | T | U | T | G | X | G | P | I | D | W |
| D | N | T | X | Y | A | K | A | K | G | G | W | N | N | K |
| D | U | E | A | W | Z | C | K | V | X | Y | Y | O | M | A |
| R | N | X | I | X | U | O | E | N | T | X | I | T | R | S |
| F | P | E | P | T | O | Q | O | L | R | T | Z | C | T | K |
| Z | E | A | T | I | A | R | W | Z | O | R | L | A | Z | Q |
| E | M | H | H | S | U | P | N | M | G | Z | U | T | E | U |
| N | U | U | C | H | I | E | E | K | Y | O | O | N | E | E |
| P | S | U | Z | H | Q | L | R | B | I | Z | P | O | U | S |
| D | S | E | R | N | O | T | S | M | I | L | E | C | U | T |
| W | A | R | G | R | Z | Y | H | T | A | P | M | E | L | I |
| C | T | W | T | S | U | X | I | W | O | C | R | Y | P | O |
| Y | N | N | Y | V | Q | A | P | R | L | L | X | E | R | N |
| Y | O | U | H | S | V | S | O | L | U | T | I | O | N | G |
| C | D | O | N | T | P | A | N | I | C | V | F | N | B | Z |
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