Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | K | A | S | K | Q | U | E | S | T | I | O | N | D | C |
| T | N | X | Z | O | F | O | G | N | U | Y | J | U | O | V |
| Y | C | E | J | D | L | B | D | E | E | Z | Z | N | N | I |
| L | X | A | I | R | O | U | W | T | Y | L | T | Z | T | Y |
| T | M | F | T | T | T | D | T | S | R | R | I | X | A | G |
| D | U | B | D | N | A | K | T | I | O | H | Y | M | S | M |
| O | D | P | B | P | O | P | D | L | O | E | H | U | S | Z |
| I | Y | Q | H | O | P | C | E | S | A | N | T | Y | U | V |
| U | U | X | W | D | H | M | E | B | T | S | A | C | M | Z |
| Y | A | W | B | H | O | I | K | Y | M | I | P | K | E | I |
| H | C | E | C | T | I | X | L | L | E | F | M | S | R | O |
| O | A | P | I | H | S | R | E | N | W | O | E | K | A | T |
| I | Y | O | L | O | P | C | I | N | A | P | T | N | O | D |
| M | N | W | R | W | B | M | N | W | F | Y | U | C | A | E |
| I | L | X | J | W | W | N | W | Y | G | N | W | Y | I | Y |
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