Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | J | C | J | A | E | N | J | K | W | E | H | V | W | A |
| Q | O | N | O | I | T | S | E | U | Q | K | S | A | E | F |
| H | A | N | D | Z | I | F | D | Y | T | V | F | F | B | T |
| D | P | I | T | M | W | T | P | Q | V | J | A | S | G | C |
| L | V | P | F | R | M | Y | O | A | D | O | G | J | I | A |
| N | F | V | G | D | O | N | T | A | S | S | U | M | E | T |
| V | W | T | N | P | O | L | Z | B | T | H | X | X | M | N |
| T | A | K | E | O | W | N | E | R | S | H | I | P | P | O |
| A | C | J | D | D | D | P | T | M | B | R | R | V | A | C |
| S | N | Y | F | D | A | B | I | P | O | N | P | U | T | E |
| Q | H | T | Q | T | S | L | Z | I | A | T | L | B | H | Y |
| A | D | I | I | U | E | I | V | X | F | N | I | D | Y | E |
| Y | L | E | T | J | V | F | H | R | N | B | I | O | O | N |
| E | N | D | R | N | E | T | S | I | L | X | Z | C | N | F |
| T | S | O | L | U | T | I | O | N | R | Q | K | J | A | W |
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