Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| Z | P | E | B | T | C | I | N | A | P | T | N | O | D | C |
| S | X | I | N | G | C | E | B | Q | H | C | S | R | O | A |
| K | V | W | H | E | F | A | V | P | J | X | E | N | N | S |
| D | L | N | V | S | T | U | T | F | Z | O | T | D | T | K |
| D | C | O | M | E | R | S | S | N | P | R | A | F | A | Q |
| D | M | I | M | S | P | E | I | D | O | N | D | Z | S | U |
| Z | L | T | J | K | U | B | N | L | Q | C | L | C | S | E |
| E | F | U | C | T | H | Z | E | W | I | I | E | A | U | S |
| Z | X | L | X | O | X | M | M | P | O | S | P | Y | M | T |
| Z | W | O | K | Y | O | H | P | Z | A | E | H | P | E | I |
| L | X | S | J | T | D | R | A | N | M | T | K | V | U | O |
| G | P | C | I | Q | D | L | T | V | H | L | I | A | H | N |
| A | V | O | X | V | R | B | H | F | L | X | U | E | T | E |
| Z | N | N | U | C | W | P | Y | M | B | L | R | S | N | L |
| E | Q | Y | N | M | L | A | C | H | J | Q | J | R | Q | T |
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