Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| T | A | K | E | O | W | N | E | R | S | H | I | P | J | O |
| J | S | M | Y | C | N | O | I | T | U | L | O | S | N | Q |
| J | K | H | E | N | E | F | X | S | W | I | Y | O | S | A |
| C | Q | M | C | O | W | W | N | K | G | A | I | C | M | O |
| I | U | V | O | V | E | D | Y | C | X | T | G | Z | C | U |
| C | E | V | N | R | M | Y | I | H | O | I | X | U | Q | G |
| I | S | N | T | U | C | Y | U | M | P | F | T | S | J | K |
| N | T | G | A | D | D | B | E | P | A | T | I | E | N | T |
| A | I | Z | C | B | J | L | S | M | Z | A | A | P | P | A |
| P | O | Q | T | Q | O | E | I | Z | P | E | U | D | T | T |
| T | N | Q | U | R | Q | I | V | S | L | A | W | V | G | X |
| N | R | D | T | E | V | L | J | I | T | K | T | O | Y | L |
| O | M | N | O | M | C | O | M | V | F | E | P | H | X | H |
| D | O | N | T | A | S | S | U | M | E | R | N | E | Y | G |
| C | G | M | S | M | Q | R | L | N | W | T | H | B | R | L |
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