Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| V | G | Z | J | N | V | C | R | B | B | O | Z | G | C | C |
| W | J | P | H | R | E | M | U | S | S | A | T | N | O | D |
| D | Y | K | K | Q | Z | V | V | X | O | A | C | N | R | F |
| N | E | Y | U | A | S | K | Q | U | E | S | T | I | O | N |
| Y | Y | R | K | Q | P | P | F | E | S | R | M | R | L | N |
| H | E | C | I | N | A | P | T | N | O | D | W | G | N | U |
| T | C | Z | A | W | U | B | I | L | I | S | T | E | N | R |
| A | O | P | I | H | S | R | E | N | W | O | E | K | A | T |
| P | N | Z | M | R | E | M | F | P | N | D | Q | Q | N | X |
| M | T | X | N | G | O | U | I | S | A | D | H | G | S | S |
| E | A | Q | P | T | Q | B | X | L | J | T | Z | G | U | U |
| X | C | L | I | C | W | C | M | W | E | A | I | F | Z | U |
| T | T | O | S | N | O | I | T | U | L | O | S | E | Y | P |
| A | N | A | Y | S | F | G | F | M | H | E | C | G | N | Y |
| B | N | W | U | L | Z | Q | N | M | J | Q | Y | U | Y | T |
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