Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | J | J | S | C | B | S | J | G | T | V | R | B |
| L | O | H | A | S | K | Q | U | E | S | T | I | O | N | B |
| V | N | N | D | K | B | W | Q | V | M | X | K | K | O | H |
| C | T | W | T | U | E | Y | E | C | O | N | T | A | C | T |
| Q | A | L | P | R | H | O | W | M | C | Y | I | I | D | P |
| C | S | J | K | N | O | U | W | Z | P | U | S | N | K | K |
| I | S | P | Y | O | C | L | B | N | L | A | V | X | R | W |
| N | U | X | U | I | F | I | E | U | E | N | T | S | D | Y |
| A | M | N | N | T | H | S | P | M | M | R | C | H | D | S |
| P | E | O | E | U | E | T | A | N | O | B | S | I | Y | M |
| T | H | T | R | L | N | E | T | H | N | T | M | H | T | A |
| N | K | T | H | O | B | N | I | J | U | H | I | T | I | P |
| O | P | A | B | S | C | W | E | M | V | S | L | O | K | P |
| D | G | I | W | H | I | P | N | F | W | Q | E | P | N | T |
| T | G | E | A | D | P | C | T | C | I | F | C | Q | B | P |
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