Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| C | D | T | E | O | A | K | V | D | E | F | T | N | H | O |
| Q | O | C | A | S | K | Q | U | E | S | T | I | O | N | X |
| C | N | N | Z | K | I | Z | W | D | H | S | Q | D | G | Q |
| W | T | C | T | T | E | Y | E | C | O | N | T | A | C | T |
| V | A | I | P | R | U | O | X | M | Q | A | F | R | D | F |
| B | S | N | W | N | O | Y | W | Y | P | V | K | B | S | K |
| V | S | A | H | O | Z | L | B | N | I | A | N | K | Q | P |
| Q | U | P | P | I | J | I | E | V | E | T | T | M | D | P |
| A | M | T | B | T | L | S | P | M | D | R | X | H | M | Q |
| L | E | N | M | U | N | T | A | T | O | U | S | T | Y | E |
| A | R | O | F | L | Y | E | T | U | L | T | M | H | F | H |
| F | W | D | X | O | I | N | I | D | P | A | I | D | I | W |
| C | N | A | B | S | G | J | E | O | B | R | L | O | O | P |
| F | B | H | M | Q | T | Y | N | I | O | C | E | V | N | F |
| S | X | Y | Z | Z | P | V | T | A | P | Q | K | D | N | U |
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