Managing Complaint
Managing Complaint
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ASKQUESTION
BEPATIENT
CONTROLEMOTION
DONTASSUME
DONTPANIC
EMPATHY
EYECONTACT
LISTEN
SMILE
SOLUTION
TAKEOWNERSHIP
| P | G | F | N | G | T | F | P | Y | H | Y | S | X | N | T |
| C | N | F | K | A | M | I | X | R | I | S | N | O | N | T |
| O | M | O | Z | B | A | Z | C | K | O | U | I | E | C | B |
| B | M | Z | I | J | M | Q | E | L | K | T | I | A | N | M |
| N | D | B | Q | T | R | C | U | R | S | T | T | E | B | Q |
| S | E | C | F | K | O | T | D | E | A | N | T | D | R | W |
| A | I | P | E | S | I | M | U | P | O | S | E | J | K | M |
| D | O | L | W | O | F | Q | E | C | I | R | L | R | G | W |
| W | K | V | N | L | K | B | E | L | U | N | I | C | D | M |
| N | M | W | K | S | V | Y | C | I | O | I | M | S | G | E |
| R | U | T | A | K | E | O | W | N | E | R | S | H | I | P |
| D | C | N | V | E | M | P | A | T | H | Y | T | P | U | R |
| M | T | L | J | N | W | H | U | R | V | C | I | N | B | P |
| K | O | A | O | R | E | M | U | S | S | A | T | N | O | D |
| G | I | C | I | N | A | P | T | N | O | D | Z | H | J | C |
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